Exchange & Return Policy

At Wao Collection, we want you to receive exactly what you ordered. We carefully check every order before dispatch, but if there is any issue with your order, we are here to help.

Exchange Policy

An exchange will be provided if the issue is caused by Wao Collection. You can request an exchange if:

  • You receive a damaged or defective item.

  • The color is different from the color you ordered.

  • You receive a different product from the one you ordered.

  • The size, length, or other specifications are different from what you ordered.

  • A wrong item or wrong bag/accessory is sent with your order.

  • Any item or accessory is missing from your order.

  • You receive an extra or incorrect item instead of the item you ordered.

  • The product has any other mistake from our side.

In these cases, Wao Collection will arrange an exchange with the correct product.

Return Policy

A return will be accepted if the product you receive does not match the details or specifications provided on our website/product listing.

You may request a return if:

  • The size does not match the size mentioned in the product details.

  • The length or height does not match the measurements provided.

  • The material/fabric is different from the material described.

  • The product received is significantly different from the product shown or described on our website.

  • The product does not meet the specifications mentioned in the product listing.

Important Note

Returns and exchanges are only applicable when the issue is related to the product received, its specifications, quality, or an error from Wao Collection.

The item must be returned in its original condition, with all original packaging, tags, and accessories, where applicable.

Please contact our customer support as soon as possible after receiving your order and provide clear photos or videos of the issue so our team can review your request.

Wao Collection reserves the right to review each return or exchange request before approval.

Thank you for shopping with Wao Collection. We are committed to providing you with the product you ordered and the quality you expect.